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SSR Animal Welfare, Part I
Below is the first of a 3-part series of interviews with Ben Peyer, Director of Animal Welfare at Johnsonville, the parent company of SSR. We’ll explore what animal welfare is in our industry, why it matters, and share examples of how we’re working to improve and share learnings with others.
Q: How do you define animal welfare?
A: An animal’s welfare is that animal’s subjective experience in the world. A negative subjective experience is a fancy way of saying suffering; positive subjective experience is contentment or joy. It’s about how animals feel, that’s it.
My job is to lead Johnsonville’s animal welfare program. This means making sure that every Johnsonville member treats animals with compassion and respect at every opportunity, but we have other tools as well. We have considerable direct influence over welfare during transport and back on the farm. Finally, we’ve put ourselves in a position to help researchers and industry-wide groups understand emerging issues in the pork industry. Our work is potentially very broad in scope, but we focus our energies and influence on those areas that improve animals’ subjective experiences in the world as much as possible. For us too it’s about how animals feel.
Q: Why is animal welfare an important issue?
A: The reason animal welfare is an issue at all is because animals suffer, and some sorts of animals – farm animals and lab animals included – suffer at a large scale. One way of distinguishing modern industrial agriculture from animal-centric agriculture is the use of technologies that allow farms to increase their productive efficiency in ways that don’t improve the well-being of their animals. Most farm animal suffering isn’t the result of cruelty, rather, it is the sad but entirely predictable outcome of a process driven by productive efficiency.
Why animal welfare is an important issue is different for every person and every organization, and the same person might have a different answer depending on the context in which they find themselves. In nearly every case, however, the reason to care for and about animals is both personal conviction and good business.
When I argue that a certain animal-care initiative is a good idea from a business perspective, my driving motivation is how the animals feel, while the business impact is (if I’ve done my job well) an effective lever for getting the right things done. If the person I’m working with sees better animal care as a happy byproduct of a profitable business decision, that’s fine by me; more often, the person I’m working with is eager to implement any idea that makes things better. There are no bad reasons to decrease suffering and increase contentment and joy.
Q: Is animal welfare the same as animal rights?
A: No. Farm animal rights are today not a topic of much conversation. Organizations that work on animal rights, like Nonhuman Rights Project, argue that primates, elephants, and cetaceans (whales and dolphins) legally recognized as having “such fundamental rights as bodily liberty and bodily integrity”. Animal rights are one specific way that some advocates are working to achieve better animal welfare, but not in the context of farm animals.
Q: Why should “regular people” care about animal welfare?
A: Regular people do care about animal welfare, so I don’t think I need to make the case that they should. The problem isn’t getting people to care about animals, rather, it’s getting people to act as if they care. Most often, people don’t know how their choices are impacting individual animals, and don’t know which choices would be better. So, to reframe the question (and provide an answer): “regular people” should act in a way that improves animals’ lives because doing anything else is entirely inconsistent with their actual sets of values.
Q: How can I get more involved in animal welfare on a local level?
A: I’m going to suggest everybody starts at a hyper-local level, that is, inside their own skulls. Step one: decide for good that all animals are within the scope of our moral concern. It matters how animals feel. Step two: recognize that the choice of what we eat is an act of civic participation. It is essentially a vote in favor of a certain type of food system. Once we’ve accomplished these two hyper-local tasks, the rest will fall into place.
Because every company is different, I suggest doing some research into how different organizations approach the topic of animal welfare to help inform your choices. You can do this research at home (by finding information like this) or at the grocery store by paying close attention to labels. The easiest in-store choice will be to only purchase eggs that have a third-party welfare assurance label (Certified Humane and Animal Welfare Approved are meaningful standards); better eggs are widely available and still a great value, and this “vote” will decrease the amount of suffering in the world.
The next way to get more involved is to befriend a farmer! Your local farmer’s market has been, until this year, a great place to find people who have made it their life’s work to raise animals with respect, compassion, and gratitude. Farmers who are truly connected to their animals need people who care about animal well-being to be able to do their good work; those of us who are not farmers need somebody to grow our food in a way that is consistent with our values.
We don’t need to let COVID19-related restrictions on things like farmer’s markets stop us, either. “A Greener World,” which is the organization that administers the “Animal Welfare Approved” standards, has a handy tool to help find products from farms that have passed their accreditation audit. The executive director, Andrew Gunther, is a farmer and welfarist who thinks clearly and deeply about the central part that farmers play in improving animal welfare for farm animals.
[In Part II of our Q&A, we’ll talk further with Ben about farm animals and pose the question, does raising animals for food go against animal welfare?]
If you have any other questions about our products, services or partnership opportunities, please contact Jessica Freeman at firstname.lastname@example.org or Lauren Sammel at LSammel@ssr-solutions.com.
Sustainability—Doing Our Part to Help Future Generations
Now, more than any other time in history, the world is looking at sustainable practices as an important means to pave the way for future generations to flourish. When it comes to sustainability, each business needs to look at how its operations impact the environment and the community. At SSR, sustainability is at the heart of what we do. The very nature of our services reflects a mindset and way of life that views the planet’s resources as precious and finds ways to make the most out of what has been given to us.
Our harvesting and development of pig co-products and porcine materials increase the effective utilization of materials deemed inedible by American palates. Rather than letting almost 50% of an animal go to waste, we take those leftover materials and process them to be used across many essential industries. Our work reduces waste, promotes environmental sustainability, and aids scientific and medical advances.
Our connection to responsible, sustainable practices is what drives us to new innovations and further success. These core beliefs are essential to our identity and motivate us to protect our planet’s resources while improving the lives of humans and animals alike.
Create the best products harvested by the best people.
As part of Johnsonville, LLC, we are the largest supplier of sow co-products in the USA. Our supply networks help us meet customer demands while keeping the integrity of our products. The farms we connect with understand the importance of quality and know that animals treated properly give the best results. Our quality procedures meet or exceed industry and regulatory standards. We also make sure that our members are trained and educated in best practices.
Be responsible stewards of our animals.
Our knowledge and expertise in the swine industry give us an advantage to use our influence and business practices to directly benefit the responsible treatment of animals. As an animal welfare advocate, we help to ensure the proper treatment of animals throughout their entire lifecycle. We continue to invest in the research and development of improved quality standards and validation methods that help guarantee the best treatment of our animals and the most impactful uses of their materials.
Reduce waste by efficient harvesting.
We believe in constant exploration and innovation to find new ways to increase the full use of an animal in the creation of porcine materials and pig co-products. Not only do we strive to make our harvest practices more efficient, but we understand the importance of making sure our operating procedures have as little impact to the environment as possible. We ensure full utility of the animal by working in partnership with customers who utilize essential porcine materials and pig co-products for a variety of industries.
Improve the lives of humans and animals using porcine materials.
Porcine materials and pig co-products have a wide range of benefits with industrial, educational, medical and scientific applications. We believe that the materials we produce help improve and prolong human lives, as well as feed and advance the health and well-being of other animals.
Enrich professional communities through collaboration and innovation.
We actively seek out partnerships with other companies that create new products with what many view as unavoidable waste. We understand that our relationships help improve the communities we serve, and our work with industry leaders, partners, and clients is used to increase sustainable efficiency and improve quality of life.
Exceed customer expectation and satisfaction.
We focus on lasting partnerships with our customers to address their needs and strive to be the global leader in supplying reliable porcine materials and pig co-products. We work closely with our customers to design and deliver high-quality, customized materials that consistently meet their requirements and standard operating procedures. Our values are reflected in our commitment to the success of our clients and strong dedication to sustainability and animal welfare.
Animal Welfare, Part II
Below is the second of a 3-part series of interviews with Ben Peyer, Director of Animal Welfare at Johnsonville, the parent company of SSR. In this installment, we cover two big topics: pregnant sow housing and whether raising animals for food can be compatible with high animal well-being.
Q: Why do you think some animals get more attention in animal welfare issues than others (farms animals vs. insects vs. fish)?
A: It’s a combination of our intellectual belief about an animal’s capacity to suffer and our emotional connections with those animals. Let’s look at two examples of animals that aren’t usually raised for food: dogs (on the one hand) and fruit flies (on the other). Anyone who has had a dog as a companion has no problem understanding their dog’s state of mind. Dogs are what they are because they understand us and make themselves understood by us. In the same way, modern humans have evolved to understand, and to be understood by, dogs. So we humans know for sure that dogs can suffer, and when a dog is suffering it affects us. The disgust most people feel if they see or imagine a dog being abused is a sensory presence, like pain, rather than an emotion like sadness.
To contrast, fruit flies are inscrutable. It’s certainly not obvious, from a scientific perspective, that fruit flies have the sorts of conscious experiences that could be thought of as suffering. And if I try to empathize with a fruit fly, I can’t quite get there; there’s an empty spot in my mind where I tried to put that idea.
These are extreme examples that help clarify the attributes that matter. Farm animals have their places on that same spectrum. Pigs, who are like dogs in important ways, will – all things equal – get the most attention. Crickets, who are raised for food in not-insignificant numbers, fall on the other end of the spectrum; their care and well-being get very little attention.
In recent years, animal advocacy groups have embraced the intellectual part of the equation by explicitly rejecting empathy as a criterion for choosing where to work. As a result, much of their attention has moved to fish, who are difficult to empathize with but are raised and slaughtered in huge numbers without any thought given to their subjective well-being.
Q: What are the most important animal welfare topics in the swine industry, and how is the industry addressing these concerns?
A: The biggest issues in swine welfare are pregnant sow housing and so-called “routine mutilations” like castration and tail docking, which are typically performed without pain relief. There are other issues, but these are the big ones. The American Veterinary Medical Association has good summaries of these and other welfare concerns on its website.
Until the late 1970s, most sows were housed together in pens. Pigs are social animals (like humans) but (also like humans) this doesn’t mean they’re always polite to one another. Conflicts over social hierarchy, food, and the best resting spots can make pens dangerous places to be, especially for those sows at the bottom of the social hierarchy, who are often injured, malnourished, and chronically stressed. Keeping sows in groups can also make providing individual care difficult. Moving sows to gestation stalls – individual pens, about 2.5 by 7 feet – is a way to avoid these problems and improve productivity, so the industry transitioned away from group housing. By the early 2000’s, more than 90% of pregnant sows were kept in gestation stalls.
The higher productivity came at a serious cost: sows simply cannot have high subjective well-being while confined in a pen too small to allow any real movement, social interaction, or other behaviors central to pig-ness. Because close confinement is what creates the “benefits” of gestation stalls, there is no way to change stalls in a way that solves the welfare problems they create.
Improvements to traditional group housing are available, however. Conflict over social hierarchy can be minimized by keeping the same group of sows together for as long as possible. Conflict over food can be minimized by practices that guarantee each animal will have access to their own rations, while at the same time allowing workers to care for individual sows. And because wall space is prized – sows like having something to lean against, apparently – different pen configurations offer benefits here as well.
The call to switch from gestation stalls to animal-friendly versions of group housing has been driven mostly from outside the industry – activist groups and consumers – and has met determined resistance. Today, about 30% of all sows are raised in modern group housing (or better) systems, despite widespread commitments by retailers and meat companies to be fully transitioned away from gestation stalls by 2025 or earlier.
No housing system is perfect, but gestation stalls are irredeemably flawed and cannot produce absolutely high welfare. Accordingly, in 2013, Johnsonville publicly committed to remove gestation-stalls from its supply chain by 2025. More recently, Johnsonville told its suppliers that by 2022 we would provide gestation-stall-free products to any customer who asks for them. A cornerstone of Johnsonville’s success is having the “Highest Impact on Customer Success”, and helping our customers keep their promises to consumers while promoting better animal welfare is an obvious way to do that.
Q: Does raising animals for food go against animal welfare?
A: I’m an animal welfare activist who works for a meat company, so I think about this every day. Whether or not death is a welfare issue – I think it isn’t – there is no question that suffering is bad, and that it is immoral to cause suffering when other choices are available.
I don’t expect to convince anybody to change their mind about whether death is harmful for the thing that died, so I won’t present my argument that says it isn’t. Reasonable people can disagree on this topic, especially when the very capacity to be reasonable has evolved to keep us alive, which if you think about it makes it unlikely that we can have unbiased thoughts about whether staying alive is good for us.
I will argue, however, that death should not be included in a tally of whether a certain way of getting food is good or bad. Trees and grasses and the like – autotrophs – “eat” the sun and the air and need not truck with death. We humans are heterotrophs, which means we cannot just conjure up our own food out of thin air. We must eat a (currently or formerly) living organism in order to extend our own lives.
If we cannot avoid causing the death of something in order for us to eat (and live), the only moral difference between ways to eat must be about how our food is produced, in this context, the quality of life our food enjoyed while it was alive. Has your apple lived a good life (for an apple)? Great. Has the pig that came to be your pork chop lived a good pig life, recognized by her caretakers as a being with intrinsic value, and respected as such? Fine. I personally see no moral difference between an apple that lived a good apple-life and a pig that lived a good pig-life that convinces me we should prefer to eat the apple. (If you’re thinking that it’s much more difficult to provide a good pig-life to a pig than a good apple-life for an apple, I agree. I eat apples but don’t rule out eating pigs.)
Death is not an animal welfare issue because animal welfare is about how animals feel. It is perfectly consistent with high levels of animal welfare for farm animals to be raised with compassion and respect, to be provided with the sorts of food, environment, and companionship that allow lives full of positive subjective experiences, and then killed in a stress- and pain-free way for food.
Q: It seems strange that a person who cares so deeply about animals would be working for a meat company. Do you agree?
A: I’d say it’s strange that people with my background and outlook are so uncommon in positions like mine at meat companies. The very fact of my hiring was a signal that Johnsonville had nothing to hide even before it had a formal animal welfare program, but also that they wanted to be challenged to do better. Since then, my team – made up of people in different functions who care as deeply as I do and have all volunteered to take time out to do animal welfare work – has gotten such strong support from our executive team that we consider our program to be vital to the company and leaders in the industry. It’s important work that we’re grateful to be able to do at Johnsonville.
In Part III of our Q&A, we’ll talk to Ben about the work Johnsonville is doing to improve animal welfare, and what their work means for customers of SSR.
Porcine Research Applications
Porcine materials can be seen in a wide range of medical and research applications
Materials derived from pigs provide many industries with materials that have a wide range of uses that benefit the common good. Many porcine materials are used to create everyday products, but a growing use of pig co-products comes from medical devices and biomedical research. For medical research purposes, pigs play an extremely important role since their physiology is very similar to humans. Because of the similarities in skin, muscles, organs and other internal systems, research models derived from porcine materials are superior to other models since the likelihood of similar effects/results in humans are high. The applications of porcine materials can be seen in a wide range of medical and research applications.
Translational medicine (AKA translational research) uses the knowledge gained from scientific research and data to develop new medicines and procedures that improve health and wellness. One aspect of translational research is the study of cell cultures or animal models in order to treat disease. Porcine materials play an important role in the study of various biological systems and organs:
Muscles, bones and joints
The common traits of pig and human organs make the use of porcine materials crucial to solving the problem of organ donor availability. While some researchers are looking at the prospects of xenotransplantation and genetic modification in pigs to fill the donor gap, pig co-products also play a role in developing medicines to help donor recipients improve their chances of transplant success.
In treating wounds and trauma, porcine materials are integral in helping patients heal and potentially regrow portions of their bodies. When it comes to treating injuries, doctors and researchers use an extracellular matrix (ECM) to promote the body’s natural regenerative and restorative processes. ECMs are a collection of biological material that help structure cells into new tissues. With ECMs, a wide variety of tissue types can be created/restored. Medical ECMs are primarily made from pig products.
Porcine tissues and other pig co-products provide a strong support structure to the creation of many products and the development of new innovations. While most people only know the use of pigs as a food source, the secondary harvest of pigs helps to eliminate waste while benefitting a wide range of industries. The harvesting of pig co-products helps maintain a responsible and sustainable method of animal stewardship.
If you have any other questions about our products, research or partnership opportunities, please contact Jessica Freeman at email@example.com or Lauren Sammel at LSammel@ssr-solutions.com.
Sows vs. Market Pigs
Pigs such as sows and boars are essential for a sustainable harvest cycle
Maximizing efficiency and reducing waste is a concern for every industry. Pigs grow and mature at a quick rate, and many farmers consider a pig ready for harvest when they reach a weight of around 250-270 lbs. Pigs at this weight are considered market pigs or butcher pigs. Pigs can easily grow larger than market weight, but raising market pigs gives industrial farmers the best return on the resources used to feed and maintain their herd.
While market pigs play an important part in providing a food source, pigs such as sows and boars are essential for a sustainable harvest cycle. Boars are male pigs that are used for breeding and sows are female pigs that have given birth to a litter of piglets. Sows and boars can reach sizes much larger than market pigs and are more physically mature than market pigs.
Harvesting pigs for biological materials in addition to a food source helps create a sustainable supply chain. After pigs are processed for food, porcine materials and tissues are harvested to a wide range of industries, including research labs and medical facilities. Porcine materials play a pivotal role in the research and creation of medical and biological innovations that improve the lives of humans and animals alike.
At SSR, we primarily harvest porcine materials from sows, which can give additional benefits to the co-products produced. Sows are stronger, bigger and more mature than market pigs, potentially giving their tissues advantages over younger specimens. Also, since sows are bigger than market pigs, the yields produced can be much larger, giving bigger harvests from fewer animals.
The creation of pig co-products and the harvesting of porcine materials provide an effective partnership between agricultural and scientific industries to promote the reduction of waste products while aiding in the creation of new research and medical materials. The successful collaborations in pig harvesting show that sustainability isn’t a far off dream, but an achievable goal.
How Porcine Tissues Are Being Used for Organ Generation
How Porcine Tissues Are Being Used for Organ Generation
Organ donations and transplants can benefit many lives, but the process has many challenges. While the number of people needing donations outweighs the supply of human organs available, transplant patients also deal with the possibility of their bodies rejecting the organ. Because of these issues, many scientists are working towards new innovations to address the supply of viable organs and the need to decrease the potential for rejection.
Through the advancements in biomedical science, regenerative medicine and stem cell research, scientists are coming up with new techniques and procedures to grow cells, tissues and eventually organs from a growing range of biological materials. The height of this technology results in the creation of organoids and even 3D bioprinting. Each of these techniques moves scientists closer and closer to the prospect of viable organs for transplant, but more research is needed to make that goal a reality.
Porcine materials are a great aid in the efforts of organ generation. Materials harvested from pigs are have many benefits from other sources because of the similarities between pig and human biology. Pig organs are very similar to our own, and their internal systems are alike as well. Pig organs also function in similar manner as human organs, and pigs can also experience some of the same medical issues we do. Even now, porcine materials are often used in medical devices to treat various injuries or conditions in human beings.
In the generation of cells and tissues that pave the way for the generation of transplantable organs, scientists use building blocks known as ECM scaffolds to bioengineer structures that can be used in tissue grafting and other regenerative therapies. Porcine materials are an obvious choice for creating ECM scaffolds for immediate availability and relation to human biology.
As the technology for organ generation becomes viable for widespread use, its use in regenerative medicine, transplants and other life saving techniques has many applications. The biggest benefit seen by experts is the creation of organs that are perfect matches for their recipients. Degenerative diseases can be better treated, and the shortage of viable organs will decrease.
SSR Lifesciences creates many high-quality medical products derived from excellent porcine materials. We can source, prepare and deliver customized items in large volumes according to client specifications. From medical training, R&D, pharmaceuticals and medical device development, SSR Lifesciences can partner with you for your research or commercial needs. Please contact us to set up an introductory meeting.
SSR is proud to announce it is now a member of the Advanced Regenerative Manufacturing Institute (ARMI). ARMI is a non-profit organization with a mission to “make practical the large-scale manufacturing of engineered tissues and tissue-related technologies, to benefit existing industries and grow new ones.”
With this membership, SSR and other leaders are helping to lay the framework for a more unified community in the field of tissue engineering. This framework will help enrich innovation and help streamline those innovations into manufactured products.
Check out this feature on SSR on the ARMI blog here. Read about the importance of porcine tissues in the medical device field and the importance of collaborating with strong partners in improving, prolonging and saving lives.
Porcine Materials Play an Important Role in Medical Care and Innovation
Pigs play an important role in the overall health and wellness of millions of people around the world. While harvesting pigs for food is a commonly known practice, what the general population might not see is the benefit of processing pigs after they have been harvested for food. Porcine materials and other pig co-products are used in a wide variety of industries that positively affect humans and other animals. One of the biggest ways pigs play an important role in our lives is through their use in biomedical research. Porcine materials are used to make advances in medical sciences and patient care.
Pigs have had a wide use in the medical field due to their similarities with humans. Pig organs are very similar to our own, and their internal systems are alike as well. Since they are omnivores like us, pig organs function in a comparable manner to human organs, and pigs can also experience some of the same medical issues we do. Because of these striking similarities, porcine materials are often used in medical devices to treat various injuries or conditions in human beings.
In the field of transplant surgery, where rejection is always a potential issue, porcine materials are being used to help minimize rejection issues with patients using decellularized tissues and ECM (extracellular matrix) scaffolds. These items give doctors the basic tools and structures to minimize transplant rejection. Decellularized tissues and ECM scaffolds are essentially building blocks that doctors can use to bioengineer other tissues and internal structures that can be used in tissue grafting and other regenerative therapies. Medical devices and therapies using porcine materials have an increased rate of success due to the compatibility of pig co-products. With further research and innovation with porcine materials, restorative therapies and transplant methodologies will make the healing process for many patients even easier.
SSR Lifesciences derives excellent porcine materials for development of many high-quality medical products. We can source, prepare and deliver customized items in large volumes according to client specifications. From medical training, R&D, pharmaceuticals and medical device development, SSR Lifesciences can partner with you for your research or commercial needs. Please contact Jessica Freeman at firstname.lastname@example.org or Lauren Sammel at LSammel@ssr-solutions.com to set up an introductory meeting.
Benefits of Porcine Co-products
Pork is an important source of food and nutrition worldwide, but many people don’t realize just how far pork materials can benefit their daily lives other than a delicious meal. The porcine materials harvested and created in the making of meat products highly impact the health and wellness of humans and other animals.
Sustainability is a key issue. If pigs were only harvested for the products you see at the grocery store, there would be about 40 % wasted materials. However, sustainable harvesting practices make use of the entire animal, and the uses of porcine co-products are astounding. With responsible farming practices, all parts of an animal have a use and value.
The uses of porcine co-products benefit many fields and industries:
Animal feed science and technology
A wide variety of industries utilize and benefit from porcine co-products. A single pig can be used to make over 150 different products that increase the quality of life for millions of people and animals around the world.
SSR is a sustainable supplier of sow materials and co-products. We can source, prepare and deliver customized items in large volumes according to client specifications. We promote the responsible use of porcine materials to advance academic research and medical training. We can partner with you as a supplier, industry partner or joint venture partner for your research or commercial needs. Please contact Jessica Freeman at email@example.com or Lauren Sammel at LSammel@ssr-solutions.com to setup an introductory meeting.
Pigs and the Prospects of Xenotransplantation
When it comes to saving lives through organ donation, America is in a crisis. According to the American Transplant Foundation, more than 114,000 people are on a waiting list for a vital organ transplant. The need is so great that another person is added to the national transplant waiting list every 10 minutes. With the huge shortage of available organs, 20 people die each day waiting for an organ.
However, with the technological innovations happening in biomedicine, we are getting closer to finding a solution to the organ shortage. Xenotransplantation is the transfer of nonhuman cells, tissues or organs into a human recipient. Xenotransplantation has been around since the 1950s and has been providing many different life-saving therapies around the world.
Of all the viable sources for nonhuman biological material, pigs are the best choice for many reasons. Pig organs are similar in size, shape and function when compared to humans. Pigs also grow and mature at a fast rate, avoiding the problems of the donor shortage. Also, with current advancements in gene editing and genetic engineering, medical materials derived from pigs have an increased chance at being accepted in the human body.
While the discussion and study of pig xenotransplantation is still ongoing, it is important to note that many porcine co-products are widely used throughout the world. From life-saving transplants, nutraceuticals and academic research, porcine materials play an important part in fighting diseases and restoring lives.
SSR Lifesciences supplies excellent porcine materials for development of many high-quality medical products. We can source, prepare and deliver customized items in large or small volumes according to client specifications. From medical training, R&D, pharmaceuticals and medical device development, SSR Lifesciences can partner with you for your research or commercial needs. Please contact Jessica Freeman at firstname.lastname@example.org or Lauren Sammel at LSammel@ssr-solutions.com to set up an introductory meeting.
Member Spotlight: Alisa Satian, Team Lead
SSR is the premier supplier of porcine materials for a variety of industries, ranging from medical and pharmaceutical to pet food. We specialize in supplying customized tissue to meet our customer’s specifications.
At SSR, we pride ourselves in the superior quality of our products and the amount of care we give our customers. Our success comes from our team members, who continually strive to do the best work possible. We’re excited to put a spotlight on Alisa Satian.
Climbing to the Top
Alisa is a great example of a member who goes above and beyond to deliver customer satisfaction every time. A Watertown, WI native, Alisa has worked at our Watertown facility since July 2016, and has worked her way up to a Team Lead position. She now coaches a team of 16 who work together to harvest a variety of specialized porcine tissues and organs for various industries.
Helping Others Be Their Best
Alisa ensures that only the highest quality materials are harvested. She prides herself on excellent record keeping, strong training programs, and making sure her team is engaged. She keeps her team and herself engaged by making sure her team understands the impact that their work has. “It’s a rush to know that the material that you are collecting could ultimately save someone’s life.”
More Than Just Service
Alisa also puts a lot of emphasis on customer satisfaction. Due to the very customized nature of some of the tissue her team harvests, they depend on feedback to make sure they are meeting customer requirements. “Customer feedback is extremely important so that we can make adjustments if necessary. We have to please our customers first and foremost.”
A Perfectly Run Team
When asked what she would like people to know about what she and her team does, she said “We take a lot of pride in what we do. We offer the highest quality products to customers, with orders completed on time. Once we get an order, we work to fulfill it right away.”
Thanks for all you do, Alisa!